An AI receptionist that books appointments, handles refills, and verifies patients—24/7, built for HIPAA workflows, and always identifies itself as automated.
Healthcare practices lose tens of thousands a year to missed calls, no-shows, and overwhelmed staff. The cost compounds—silently.
During peak hours, nearly a third of patient calls go unanswered. Each one is a potential lost patient or delayed care.
Your team spends nearly an hour per shift on appointment shuffling and refill phone tag—at the expense of patients in the room.
Patients calling on evenings and weekends hit voicemail. Anxiety compounds. Urgent needs wait until Monday morning.
Elizabeth is built for medical offices: medications, insurance, intake, and—most importantly—when to escalate to a human.
Books, reschedules, and cancels directly inside your EHR. If a requested time is unavailable, Elizabeth automatically searches other days and offers the closest matching slots.
Collects medication, dosage, and pharmacy details, then asks for name and date of birth in a clear, conversational way before routing a structured request to providers.
Verifies patient identity with first name, last name, and date of birth against chart records before discussing any protected health information.
Handles routine inquiries autonomously. Takes a structured message for staff on complex cases, capturing the caller's details and reason.
Reduces no-shows with automated reminder texts, sent ahead of time and on the day. Patients call the practice to confirm or change.
Digital intake, insurance capture, and consents—handled before the patient sits down.
No robotic prompts. No "press 1 for…". Elizabeth holds natural conversation, handles interruptions, recognizes urgency, and adapts tone in real time.
Real renders straight from the voice engine — no actors, no sweeteners. This is exactly what your callers will hear.
Tap a card to play. Audio is a real recording from the voice engine — your selection is set per practice on the dashboard.
Automated outbound that closes care gaps, recovers no-shows, and keeps patients engaged between visits—at scale.
Identifies patients overdue for BP follow-ups, wellness visits, and cancer or SDOH screenings. Aligns with HEDIS measures.
Elizabeth answers the practice line. No hold music, no voicemail menu, no “press 1.”
Natural language identifies the request: scheduling, refill, billing, or urgent.
Books, reschedules, submits the refill, or leaves a structured message for staff.
Every call summarized in your dashboard with transcript, outcome, and next steps.
Elizabeth talks to your EHR directly over its own FHIR APIs — reading the real schedule, verifying the patient on the chart, and writing the appointment back. No spreadsheet in the middle, no staff re-keying what she booked.
Full scheduling lifecycle proven end to end against Oracle's FHIR R4 sandbox — open slots found, appointment written, read back, and cancelled.
Registered as an Epic backend app with signed-key authentication. Patient and appointment reads verified against Epic's FHIR sandbox. Booking runs through Epic's scheduling operations and is switched on per organisation.
Registered developer app on athenahealth's platform, authenticated against athenahealth's preview practice and reading sandbox data — departments, providers and patient records.
MEDITECH's booking APIs are released per-hospital through their partner programme. We'll start that process alongside your team if you're on Expanse.
Every EHR requires its own approval steps from your organisation before go-live —
typically enabling our application and mapping your visit types — and we run that
with your IT team.
Epic®, Oracle Health®, Cerner®, athenahealth® and MEDITECH® are trademarks of their
respective owners. Elizabeth is an independent product and is not endorsed by,
certified by, or affiliated with any of them.
Plans are sized by your providers, not by guesswork. Every plan covers inbound — after-hours, overflow, scheduling and refills — and includes the Care-Gap outbound module: autonomous outbound voice calls that recover no-shows, fill cancelled slots, and bring back overdue patients, drawn from the same pooled minutes. We go live inbound first, then switch on outbound. Each plan comes with one pooled minute allowance that covers both inbound calls and Care-Gap outbound, billed rounded up to the whole minute. A part-time receptionist runs $2,000–$3,500/month and covers 40 of 168 hours a week. Elizabeth covers all 168.
Single-provider practice. Receptionist + Care-Gap, 1 phone number.
Multi-provider practice, full receptionist + active Care-Gap campaigns. 3 phone numbers.
High-volume single location. Priority concurrency, full Care-Gap suite. 10 phone numbers.
Multi-location practice or DSO. Custom-quoted to your sites and call volume.
Your patients deserve instant answers. Your staff deserves relief. Elizabeth delivers both.